FAQs

Add products to your basket, go to checkout and follow the steps. You will receive a confirmation email with your order number (it starts with #).

All the usual UK options shown at our secure Shopify checkout — major credit and debit cards plus the express options you see at payment.

Yes. Payment is processed in Shopify's encrypted checkout; we never see or store your full card details.

Yes — prices are in pounds sterling (GBP) with VAT included where applicable. What you see is what you pay, and delivery is free.

Email us the same day at thehomelypantry@gmail.com with your order number. If it has not left the warehouse yet, we will fix it, no problem.

Yes, any time before it ships. Contact us as soon as possible and we will refund the original payment method.

Use WELCOME10 at checkout for 10% off, once per customer. You can also subscribe to our newsletter for home guides and updates.

Yes, immediately after payment. If you cannot see it, check your spam folder.

Usually incorrect details or bank limits. Double-check the details and try again, or use a different payment method.

If you need an invoice for your records, email thehomelypantry@gmail.com with your order number and we will send one over.

Nothing. Delivery is free across the UK on every order — no minimum spend.

The whole of the UK. Highlands, islands and Northern Ireland can take a few extra days.

We dispatch within 1 business day and standard delivery typically takes 2–4 business days after dispatch.

When your parcel ships you receive an email with the tracking number and a live link. You can also see the steps on our Track Your Order page.

Trusted UK couriers — your dispatch email tells you exactly who is carrying your parcel.

The first 24–48 hours can be quiet. If nothing moves for more than 3 business days, email us and we will chase the courier.

Yes, if the order has not shipped. Let us know immediately at thehomelypantry@gmail.com with the correct address.

We deliver to whichever address you enter — home, work or wherever is easiest for you to receive a parcel.

Couriers usually attempt delivery more than once or leave a card. With your tracking number you can arrange the second attempt directly.

Take photos without discarding it and email thehomelypantry@gmail.com. We will sort it with a replacement or a full refund.

30 days from delivery to return any product — even if you simply changed your mind. Returns are free with a prepaid label.

Yes. Once your request is approved we email you a prepaid return label; you just drop the parcel off.

Email thehomelypantry@gmail.com with your order number and the reason (with a photo if damaged). We reply within 1–2 business days with your label.

Once your return arrives and is checked, we process the refund to the original payment method within 14 days — usually much sooner.

The fastest route is to return the original and place a new order. If something arrived damaged or wrong, we send a replacement at no cost.

For hygiene, bedding and mattress toppers should be unopened unless faulty. Damaged or faulty items are always covered.

Sorry about that — email thehomelypantry@gmail.com with a photo and we will send the right one or a full refund, at no cost to you.

Delivery was free to begin with, so your refund covers 100% of what you paid.

Our 30-day free returns promise is in addition to your rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015 — never instead of them.

Email thehomelypantry@gmail.com and we will escalate it with the payment provider. Banks occasionally take an extra statement cycle to show it.

Check the brand, model and specifications on the individual listing. If a product detail is unclear, email the product link to thehomelypantry@gmail.com before ordering.

Measure the mattress width and length in centimetres and compare the exact topper dimensions. UK and US size names are not interchangeable: a US King can be wider than a UK super king. Check fitted depth too.

Pocket depth is the mattress thickness that the fitted skirt is designed to accommodate. Read the stated depth range for the exact item and include any topper in the total mattress height.

Machine wash only when the specific care label allows it. Check temperature, machine capacity and drying method separately; a washable cover does not necessarily mean the backing or pad is washable.

Check the listed backing and both the rug and floor manufacturer’s advice. TPR or rubber does not guarantee grip on every floor; a compatible pad may still be needed. Keep the floor dry and the edges flat.

Check the fibre composition and care label for the cover and filling separately. Bamboo-derived viscose wording does not establish one wash temperature or guarantee long-term cooling performance.

The catalogue includes some electrical items. Before ordering, confirm the exact model’s rated input voltage, frequency and UK plug or approved power supply. A plug adaptor alone does not convert voltage; contact us if the listing does not establish compatibility.

Manufacturer warranty terms vary by product, seller and country. Check the exact model’s terms rather than assuming every imported item has UK warranty cover. Our returns policy is separate and explains return conditions.

The product page shows the availability currently recorded for that listing. If you need to confirm a quantity or a particular item before ordering, email its product link to thehomelypantry@gmail.com.

Email thehomelypantry@gmail.com with the product link and the measurements or compatibility detail you need checked.